While we'd love to be able to directly help with issues with special offers, we cannot, because the offers are provided by a separate company called Tapjoy (now owned by a company called IronSource.) It is they who have all the tracking infomation ncessary to investigate.  Here we'll tell you exactly how to get help.

 

Tapjoy/ironSource has its own a support system in place for you.  Their staff is more than happy to investigate any issues pertaining to these advertisements. 

 

1. Make sure you are using the same device you used to participate in the offer.
2. Tap the gold currency at the top of the main screen. to open the store.
3. Tap the "Free Gold" button, then the "Other Offers button.
4. Tap on the Menu Icon (three horizontal lines) at the upper left corner of the offerwall window.
5. Tap on the “Reward Status” option on the left and you will see 3 headings: Ongoing, Rewarded and Expired. Tap on each till you see the offer you took part in listed.
6. Click on the offer you are missing rewards for and click the red ‘Request Support’ button
7. For users submitting a ticket for an offer with multiple tasks/levels, select the task or level you are missing rewards for.
8. Please complete the form with your email address and a description of your request as well as proof of your eligibility for a reward. Please be sure to use a working email address as it will be validated in the process of providing support.
9. Once submitted you’ll get an email notification with your case number, following validation of your email address (if needed).

They receive a lot of requests, so they ask that you give them time to respond to your tickets  Tickets are replied to in the order they are received - but if you submit more than one ticket for the same offer your ticket will move to the bottom of the waiting list as their system sees it as a new ticket and will change the time stamp.