December 2022: Does my FREE All-Access Pass come with 300 points?
This month all players were given a FREE All-Access pass. However, unlike the usual pass that you could buy, this one did not come wit...
What are Seasons? What happened to weekend events and 5-Star Throwback weekday events?
Seasons replace weekend events and 5-Star Throwback weekday events. The clothing that would have been released through weekend events has be...
How can I get access to Seasons?
Seasons are available to players on level 7+.
How can I get more points in a season?
If you are short a few points at the end of the season, you can buy points with diamonds to get the rewards you love!
Can I save points until the next season?
No. points must be spent on rewards in the current season and cannot be carried over. Make sure you spend all your points by the end of each...
What is the All-Access Pass?
Get the All-Access Pass to unlock exclusive rewards! The All-Access Pass will be introduced for $5.99 USD and All-Access Pass holders will g...
Avoid losing progress and back up your game!
Kim Kardashian: Hollywood's progress will be backed up once per day after you've connected it to your Facebook account.If you haven't alread...
How can I transfer my game from the Facebook platform to iOS or Android?
If you have played Kim Kardashian: Hollywood on Facebook, then you can transfer your game to an iOS or Android device until January 7, 2021....
My Celebrity Perk said I was supposed to get "+1 Max Energy" What does this mean?
This refers to the 23rd Celebrity Perk. A common misunderstanding is that this perk fills up your energy to full. This is not the case.Wha...
You are located in the European Economic Area, (EEA) and have received an “Ineligible” message.
If you believe that you have been locked out in error, please contact Glu Customer Experience with a screenshot of the message. Please be pr...
Why can I only play on one device at a time?
To prevent accidental data loss, and for enhanced security, the game restricts play on multiple devices simultaneously. Please play on one ...
I'm getting stuck on the "Checking Game Save" screen and I've waited longer than a few minutes. What can I do?
This can happen if your game is open on another device, so make sure this is not the case.In general though, sometimes there can be a delay ...
Why am I not receiving daily gift boxes?
If your device's date/time settings were set forward, you will have to wait the same number of days the device was set ahead before you can ...
I am unable to update! (Amazon version of game.)
If you downloaded Kim Kardashian: Hollywood from Amazon, you may need to go into your app settings for Amazon and force-close the store. &nb...
I just got "Rapid Recharge" but my energy did not increase - what's up?
From time to time you may have an opportunity to watch a video to get a "Rapid Recharge" boost. The Rapid Recharge boost does not...
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