Troubleshooting — Kim Kardashian: Hollywood Help Center

Troubleshooting

Why am I getting an "Invalid Game Data" message?

If you are getting this error message: it means that the game data integrity has been compromised (you may be trying to load a save game f...
My game says it isn't connecting to Wi-Fi even though I know it's connected! What's going on?

Kim Kardashian: Hollywood requires a steady connection to the game's servers. If your Wi-Fi or mobile data connection is strong, but the gam...
I watched a video to get free K-Stars but I never got any. Why is that?

Sometimes there will be a delay between watching the video and receiving your K-stars. Please allow some time to pass for the stars to be se...
Why does it say “Selfie failed” when I try to use the photo booth?

This is usually because the game has not been given permission to access your photos. In order to allow the game to access your photos...
Clearing the cache for Facebook players

When we update the game, some browsers may not display the update because they may be running pages from a cache folder. Please follow...
Why won’t my Facebook game update to the latest version?

When the game is updated with a newer version, some browsers may not display the update because they may be running pages from a cache folde...
Why doesn’t the Update button appear on my Kindle?

If the Update button isn’t showing on your Kindle, clear your cache and then force stop the Amazon Appstore in the Kindle's Settings.&n...

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