Why am I getting an "Invalid Game Data" message?

If you are getting this error message: it means that the game data integrity has been compromised (you may be trying to load a save game f...

My game says it isn't connecting to Wi-Fi even though I know it's connected! What's going on?

Kim Kardashian: Hollywood requires a steady connection to the game's servers. If your Wi-Fi or mobile data connection is strong, but the gam...

I watched a video to get free K-Stars but I never got any. Why is that?

Sometimes there will be a delay between watching the video and receiving your K-stars. Please allow some time to pass for the stars to be se...

Why does it say “Selfie failed” when I try to use the photo booth?

This is usually because the game has not been given permission to access your photos.  In order to allow the game to access your photos...

Clearing the cache for Facebook players

When we update the game, some browsers may not display the update because they may be running pages from a cache folder.  Please follow...

Why won’t my Facebook game update to the latest version?

The Facebook version of Kim Kardashian: Hollywood on desktop is no longer be available.

Why doesn’t the Update button appear on my Kindle?

If the Update button isn’t showing on your Kindle, clear your cache and then force stop the Amazon Appstore in the Kindle's Settings.&n...

I'm getting stuck on the "Checking Game Save" screen and I've waited longer than a few minutes. What can I do?

This can happen if your game is open on another device, so make sure this is not the case.In general though, sometimes there can be a delay ...

I am unable to update! (Amazon version of game.)

If you downloaded Kim Kardashian: Hollywood from Amazon, you may need to go into your app settings for Amazon and force-close the store. &nb...

I just got "Rapid Recharge" but my energy did not increase - what's up?

From time to time you may have an opportunity to watch a video to get a "Rapid Recharge" boost. The Rapid Recharge boost does not...

(Android) When I launch the game, I see a pop-up about Google Play Services

KKH players on Android devices may see a pop-up announcement upon launch:This appears because Google no longer supports the implementation o...

Why am I not receiving daily gift boxes?

Your device's date/time settings being set forward is usually the cause of this problem, you will have to wait the same number of days the d...

ALERT! Android users getting a white screen on launch NOW FIXED!

Android users who have been experiencing a white screen upon launching should update their game to the newest version by visiting the Play S...