Privacy requests can be submitted directly to our Customer Experience Team via our in-game support system. Upon request we can complete the following actions:
Data Deletion Requests
It is possible to request the deletion of all information that we have collected about you and your game account.
Please note, to fulfil this request, ALL account data will be removed including all game progress, along with both purchased and earned items, including all in-game currency. This process cannot be reversed.
If you simply wish to start a new account, this can be achieved by uninstalling and reinstalling the respective Glu game. You may have to unlink any saved game data. If you are not sure how to do this, please contact our Customer Experience Team.
Subject Access Requests
When requested, we will be able to provide you with a copy of your personal data.
A copy of this information will be provided via email and may take up to 30 days after verifying ownership of the account.
How do I submit a privacy request?
All privacy requests can be submitted directly to our Customer Experience Team, via our support channels and preferably from within the game in question using the in-game contact us option.
Before contacting us, please
ensure that you are contacting us from the account that you wish to query. If
you own multiple accounts, you will need to contact us from each account
individually to prove ownership.
To submit a privacy request, please follow the steps below:
- Launch the game on your device.
- Select Menu or Settings then tap on the Customer Care button.
- The in-game FAQ pop-up will be displayed
- Select the “Contact Us” link from the top right hand corner.
- In your query, please include the type of request that you would like to make, along with an email address. This email address will be used to keep you updated on your request progress. Please note that this process may take up to 30 days from the submission time.