What is the Design Home VIP Program?

Design Home VIP is an exciting loyalty program where you can earn monthly rewards! It's our way of thanking our most dedicated designers thr...

How do I earn VIP Points?

You can earn VIP Points by purchasing Bundles and Diamonds on the VIP Program website at vip.designhome.com, and also available on select bu...

How do I purchase Diamond and Bundle Packs on the VIP Program website?

Simply log in to the Design Home VIP Program webpage with the email address linked to your Design Home account. Go to the SHOP tab and tap o...

What can I buy on the VIP Program?

You can purchase Diamond and Bundles via the VIP Program! Log in to your VIP Program to check it out!

How do I earn Milestone Rewards on the VIP Program?

Check the REWARDS tab to view your VIP Points and Milestones. Every time you make a purchase, the VIP Points will increase, and you can see ...

I forgot to claim my milestone rewards for last month, what do I do?

Great question!Any unclaimed milestone rewards will be automatically credited to your account at the end of the month! You can always reach ...

My diamond count is not increasing after claiming the Milestone for the VIP Program

Please refresh the REWARD page and the diamond count should be updated to reflect the new changes! You can also restart your game as well to...

Why am I not able to log in to the VIP Program?

Check your Design Home account settings in your in-game Profile page to see the methods with which you can log in to the VIP Program!If you ...

Who do I contact for any questions regarding my purchase made on VIP Home or my VIP Points?

Please reach out to the Customer Experience Team via in-game message for any questions regarding your purchase or VIP Points!Alternatively, ...

How do I reset my password on VIP Program website?

Enter the email address you have linked to your Design Home account then click 'ENTER'. Select 'Forgot Password?'. Check your Design Home li...

How do I find my One Time Passcode (OTP)?

The One Time Passcode (OTP) can be found in the same email address you used to sign up for the VIP Program, which should also be the email a...

I'm receiving an error that says my card details are not valid but I am certain they are correct!

Some countries with a space in their postal code may be required to enter a space. Please try entering a space in between your postal code a...

What happens if I link a new email address to my Design Home game?

Great question!Even if you change your email address in your Design Home game, you can just use that new email address to log in to the VIP ...

Is it possible to download or share my Design Home designs in higher quality?

Yes! You can now download and share your latest Design Home designs with friends in higher quality! Simply log in to the webstore.Go to the ...

Why is there a green dot on MY DESIGNS tab?

The green dot is to indicate that you have recently submitted designs to check out!

When and where can I claim my weekly webstore login reward?

The weekly webstore login reward will reset on Monday at 8am PST (4pm UTC) and be available to claim for 7 days until the following Monday a...

I am receiving an error when I try to log in saying "Sorry! You are not authorized for login"

Our username login is case-sensitive. Please enter your email in lower case, then try again.If you are still having issues, please reach out...

Do all bundles give VIP Points? Where can I see the points I would get if I purchased the bundle?

It depends! Every bundle purchase in the Webstore VIP Program gives VIP Points, and only selected bundles in the in-app Premium Store give V...

What's the difference between buying bundles on the VIP Program and in the in-game Premium Store?

The difference is the number of points you would get from each purchase. Every purchase in the Webstore VIP Program gives VIP Points, but th...

Where can I see the total amount of VIP Points I've accumulated?

You can view your total VIP Points on the VIP Program website or in-game on your Profile Page in gold next to the crown icon!The VIP Program...

I just purchased a bundle that gives VIP Points, but my points have not been added

Please wait 30-60 minutes for it to update, then restart the Design Home app or refresh the VIP Program website to see if the points have be...

What's the difference between VIP Points earned from in-game purchases vs the VIP Program website?

There is no difference between the VIP points earned in-game compared to those earned from the VIP Program website.Occasionally, you will se...

Why is Facebook and Apple login greyed out for me?

If you have linked your Facebook or Apple ID to your account, those are two additional options you may use to log in. Please note that for F...