What is the Design Home VIP Program?

Design Home VIP is an exciting loyalty program where you can earn monthly rewards! It's our way of thanking our most dedicated designers thr...

How do I earn VIP Points?

You can earn VIP Points by purchasing Bundles and Diamonds on the VIP Program website at vip.designhome.com.Please note, VIP Points expire a...

How do I purchase Diamond and Bundle Packs on the VIP Program website?

Simply log in to the Design Home VIP Program webpage with the email address linked to your Design Home account. Go to the SHOP tab and tap o...

What can I buy on the VIP Program?

You can purchase Diamond and Bundles via the VIP Program! Log in to your VIP Program to check it out!

How do I earn Milestone Rewards on the VIP Program?

Check the REWARDS tab to view your VIP Points and Milestones. Every time you make a purchase, the VIP Points will increase and you can see y...

I forgot to claim my milestone rewards for last month, what do I do?

Great question!Any unclaimed milestone rewards will be automatically credited to your account at the end of the month! You can always reach ...

My diamond count is not increasing after claiming the Milestone for the VIP Program

Please refresh the REWARD page and the diamond count should be updated to reflect the new changes! You can also restart your game as well to...

Why am I not able to log in to the VIP Program?

We are gradually inviting players to this program. If you are not able to access that means your player ID is not yet eligible for VIP Progr...

Who do I contact for any questions regarding my purchase made on VIP Home or my VIP Points?

Please reach out to the Customer Experience Team via in-game message for any questions regarding your purchase or VIP Points!Alternatively, ...

How do I reset my password on VIP Program website?

Enter the email address you have linked to your Design Home account then click 'ENTER'. Select 'Forgot Password?'. Check your Design Home li...

How do I find my One Time Passcode (OTP)?

The One Time Passcode (OTP) can be found in the same email address you used to sign up for the VIP Program, which should also be the email a...

I'm receiving an error that says my card details are not valid but I am certain they are correct!

Some countries with a space in their postal code may be required to enter a space. Please try entering a space in between your postal code a...

What happens if I link a new email address to my Design Home game?

Great question!Even if you change your email address in your Design Home game, you can just use that new email address to log in to the VIP ...

Is it possible to download or share my Design Home designs in higher quality?

Yes! You can now download and share your latest Design Home designs with friends in higher quality! Simply log in to the webstore.Go to the ...

Why is there a green dot on MY DESIGNS tab?

The green dot is to indicate that you have recently submitted designs to check out!

When and where can I claim my weekly webstore login reward?

The weekly webstore login reward will reset on Monday at 8am PST (4pm UTC) and be available to claim for 7 days until the following Monday a...