Why have I not received my purchase of in-game currency from Apple?

Monetary transactions are not handled directly by EA, but are handled for us by Apple. First make sure the transaction went through.&nb...

Why have I not received my purchase of in-game currency from Google Play?

All monetary transactions are handled not directly by EA, but are handled for us by Google Play.Firstly, make sure the transaction actually ...

Why can’t I make purchases through iTunes?

If you are unable to connect to iTunes here are some things to try: Make sure your iOS operating system is up to date (Settings > General...

Why can’t I make purchases through Google Play?

If you are unable to connect to Google Play, here are some things to try: Check that you are logged in with a valid Google account.Upda...

I didn't get my free currency from completing a special offer from TAPJOY.

Note: this information refers to special offers, not the small amounts of currency that may be earned from watching video ads.If you have co...