Important Update!
Update Notes
Club Conquest
How do I transfer my account between devices?
Account Info
Trophy Gain and Loss values by Rank
PvP Arena
Content Update 3/13/24
I'm trying to open the game and am receiving a "connection failure" message.
Troubleshooting
Content Update 4/24/24
Content Update 4/16/24
More
I got a notification for a limited-time gift and didn't get it when I logged in!
How do I find my Player ID?
How do I change my Username or Profile Icon?
Will uninstalling the app delete my progress?
Where is my inbox?
How long does it take to get energy?
How do I get more Level Upgrade Potions?
Having trouble defeating a boss?
Status Effects
Spell Charge
How to join a club?
How do I leave a club?
Leaving Club? How long do you have to wait till you can join another Club?
Passholder Seasons
What is Passholder Gold?
What is Passholder Platinum?
Sorcerer's Tournament
What time does the Sorcerer's Tournament Reset?
Why can't I attack certain players?
PvP Season Reset and Placement
Characters automatically attacking and I haven't used auto-play.
Club Conquest Schedule
How to register for Club Conquest?
Raids
I can't start a raid!
Raid rewards
Why have I not received my purchase of in-game currency from Apple?
Why have I not received my purchase of in-game currency from Google Play?
Why can’t I make purchases through iTunes?
Help I can't open the game, it's crashing and closing!
I started playing the game, got through the tutorial, then lost all my progress!
Parental Controls
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