Note: this information refers to special offers, not the small amounts of currency that may be earned from watching video ads.
If you have completed an offer with Tapjoy/Ironsource and it is marked as REWARDED on their website, but you have not received your reward, we can investigate on our end. We are unable to assist with any offer still in PENDING or INCOMPLETE status.
- Make sure you are using the same device you used to participate in the offer.
- From the home screen, tap the diamonds at the top of the screen.
- Scroll all theway to the left to see the Daily Deal section, and at bottom left tap "See Offers"
- Tap on the Menu Icon (three horizontal lines) at the upper left corner of the offerwall window.
- Tap on the “Reward Status” option on the left
- You will see a list of all offers. If the offer shows as "Rewarded" but you did not receive your currency in the game, you may contact us at Crowdstar. Otherwise for offers marked as "Started" Ongoing," "Pending," Tapjoy's support can assist.
- For users submitting a ticket for an offer with multiple tasks/levels, select the task or level you ar missing rewards for.
- Please complete the form with your email address and a description of your request as well as proof of your eligibility for a reward. Please be sure to use a working email address as it will be validated in the process of providing support.
Once submitted you’ll get an email notification with your case number, following validation of your email address (if needed).
They receive a lot of requests, so they ask that you give them time to respond to your tickets Tickets are replied to in the order they are received - but if you submit more than one ticket for the same offer your ticket will move to the bottom of the waiting list as their system sees it as a new ticket and will change the time stamp.
- Tap on the “Reward Status” option on the left