How do I recover my game?
Account Recovery
My game keeps showing "Downloading..." and I can't play!
Troubleshooting
Connect via Email
General
Account recovery via email
Order Up! Boost - In Game Boost
Boost Glossary
What is the Superchef Boost?
Shakes' Truck and Related Events
Why can't I access the new Daily Jam feature?
What is the To Do List?
How do I earn Stars?
More
I earned Stars replaying the level but they didn't add to my total. Why?
How many times can I replay a level?
What are the single stars found throughout the town for?
Event - Game of Thorns
I beat my score in Game of Thorns but can't play the next level!
I haven't received my reward from Game of Thorns!
What are the limited time events?
What is the Food Truck event?
Rainbow Match - Pre Level Boost
Cupcake Boost - In Game Boost
I’m about to change my device. What do I need to do to make sure I am able to recover my account?
Can I play on multiple devices?
My notifications are on in the game. Why am I still not getting notifications?
Can I uninstall and reinstall my game?
Is my device compatible?
Why have I not received my purchase of in-game currency from Google Play?
Why have I not received my purchase of in-game currency from Apple?
Why can’t I make purchases through Google Play?
Parental Controls
EA games unavailable in some countries or regions
Electronic Arts Privacy & Cookie Policy
What is a Mini Game?
What is the Mini Game Leaderboard?
Why haven't I received my Mini Game prizes?
