Before we say anything else, please DO NOT UNINSTALL to try fixing troubles. You could delete your savegame and not be able to recover it. Try the suggestions below first, and if you are still having trouble you can contact support.
The majority of problems with any game can be solved by ensuring you have plenty of system resources, and good reliable bandwidth (connection to your Internet Service Provider.)
CLOSE ALL OTHER PROGRAMS
Let this game run by itself and see if its performance improves. Before launching, use Android's "Clear All" feature or a task killer to close all other running programs. This ensures there are no program stubs competing for space on the device.
DON’T LET YOUR STORAGE GET TOO FULL
If your device's storage space is nearing full capacity, delete some old unused free apps or move some media files to another device, to free up some space.
If your device has a separate main memory and SD card memory, use your Applications manager to move as many apps as possible to your SD card. Some devices provide only a small user space in main memory and you’ll want to keep as much as that clear as possible.
CHECK THE QUALITY OF YOUR CONNECTION
The quality of the Internet connection can affect game stability. Always use a reliable WiFi connection rather than a network connection (3G, 4G) because cell connections can vary wildly.
Having high "bars" indicates good signal strength but may not reflect actual throughput. Even if you have good signal strength showing for your WiFi connection, your bandwidth may be limited if the network is congested, For example, if there are many users sharing the network and/or others are doing bandwidth-intensive activities such as streaming video, you might not be getting good throughput.
There are free bandwidth tests to check your total throughput. You needn’t install any software, these can run right through your device’s browser. (Just search for “bandwidth test.”) You should have at least 10Mb download and 3Mb upload for the game to run properly.
While the game is running, do not power off the device or remove the battery. Always close the game normally.
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